Shipping policy

Taeonmarz Shipping Policy

Thank you for choosing Taeonmarz! We're dedicated to providing you with exceptional service and ensuring your order reaches you in a timely manner. Please review the following information regarding our shipping policy:

1. Processing Time:

• Orders are typically processed and shipped within a week of receiving payment and order confirmation.
• Processing times may vary during peak seasons or promotional periods. We appreciate your patience during these times.

2. Shipping Methods:

• We offer several shipping options to accommodate your needs, including standard and expedited shipping.
• Shipping costs and delivery times vary depending on the selected shipping method, destination, and the weight/size of your order.

3. Domestic Shipping:

• We currently offer shipping within the U.S.
• Standard domestic shipping usually takes between 3-14 business days for delivery after processing.
• Expedited shipping options are available for faster delivery times.

4. International Shipping:

• We also offer international shipping to select countries.
• International shipping times may vary depending on customs processing times and local postal services.
• Customers are responsible for any customs duties, taxes, or fees associated with international shipments.

5. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
• You can track the status of your order by clicking on the tracking link provided in the email or by logging into your Taeonmarz account.

6. Shipping Address:

• Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible.

7. Delivery Issues:

• In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer service team for assistance.
• We will work with our shipping partners to resolve any issues and ensure that you receive your order in a timely manner.

8. Order Changes and Cancellations:

• Once an order has been processed and shipped, changes or cancellations may not be possible. Please contact us immediately if you need to modify or cancel your order.

9. Contact Us:

• If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at taeonmarzofficial@gmail.com. We're here to assist you!